Audien Atom Pro Manual: A Comprehensive Guide

Welcome! This manual provides detailed instructions for optimal use of your Audien Atom Pro hearing aids, ensuring a superior listening experience.

The Audien Atom Pro represents a revolutionary step forward in accessible hearing technology. Designed for individuals experiencing mild to moderate hearing loss, these innovative devices offer a discreet and powerful solution to reconnect you with the sounds you’ve been missing.

Unlike traditional hearing aids, the Atom Pro prioritizes simplicity and affordability without compromising on quality. They are remarkably small and comfortable, fitting seamlessly inside your ear canal. This manual will guide you through every aspect of using your Atom Pro, from initial setup and personalization via the Audien app, to advanced features and troubleshooting.

We believe everyone deserves clear and comfortable hearing. The Atom Pro empowers you to take control of your auditory health and enjoy a fuller, more connected life. Let’s begin your journey to better hearing!

What’s in the Box? ⎼ Unboxing & Components

Carefully unpack your Audien Atom Pro package. You should find the following components:

• Two (2) Audien Atom Pro Hearing Aids: Your primary hearing devices, one for each ear.
• Charging Case: Used for storing and charging your Atom Pros.
• USB-C Charging Cable: Connects the charging case to a power source.
• Multiple Ear Tip Sizes (3 sets): Ensuring a comfortable and secure fit for various ear canals. (Small, Medium, Large)
• Cleaning Brush: For regular maintenance and removal of earwax.
• User Manual (this document): Providing comprehensive instructions and guidance.

Please verify that all listed items are present. If anything is missing or damaged, contact Audien customer support immediately. Proper care of these components will ensure the longevity and optimal performance of your Atom Pro hearing aids.

Setting Up Your Audien Atom Pro

Let’s begin! This section details the initial setup process, covering charging, pairing, and app installation for seamless operation.

Charging the Atom Pro

Initial Charge: Before first use, fully charge your Audien Atom Pro hearing aids. This typically takes approximately 3-4 hours using the provided charging case and USB-C cable.

Charging Process: Place the Atom Pros securely into the designated slots within the charging case. Ensure the charging contacts on the hearing aids align with those in the case. A red LED indicator will illuminate on each hearing aid, signifying charging is in progress.

Full Charge Indication: Once fully charged, the red LED will turn to a solid green. The charging case itself also has an LED indicator to show its remaining battery level. A fully charged case can provide multiple charges for your Atom Pros.

Important Note: Only use the provided charging case and USB-C cable. Using other chargers may damage the hearing aids or the case. Avoid exposing the charging case to extreme temperatures or moisture.

Pairing with Your Smartphone

Bluetooth Activation: Ensure Bluetooth is enabled on your smartphone. Open the Audien app (download instructions follow). The app will guide you through the pairing process, but here’s a quick overview.

Entering Pairing Mode: With the Atom Pros powered off, press and hold the button on each hearing aid for approximately 5 seconds until the LED indicator flashes blue. This indicates they are in pairing mode.

App Connection: Within the Audien app, navigate to the “Devices” or “Pairing” section. The app will scan for available devices. Select your Atom Pros from the list when they appear.

Confirmation: Your smartphone may prompt you for a pairing code (usually “0000”). Once paired, the LED indicators on the Atom Pros will turn solid blue, confirming a successful connection. You can now stream audio and control settings via the app.

Downloading the Audien App

App Store Access: The Audien app is essential for customizing and controlling your Atom Pro hearing aids. It’s available for both iOS and Android devices.

iOS Download: Open the Apple App Store on your iPhone or iPad. Search for “Audien” in the search bar. Locate the Audien app (look for the Audien logo) and tap “Get” to download and install it. You may be prompted for your Apple ID password.

Android Download: Open the Google Play Store on your Android smartphone or tablet. Search for “Audien”. Find the Audien app and tap “Install”. Accept any required permissions.

App Launch: Once the installation is complete, tap “Open” to launch the Audien app. Follow the on-screen instructions to create an account or log in if you already have one. The app will then guide you through the initial setup process.

Understanding the Audien App Interface

Explore! The Audien app offers intuitive controls for personalization, hearing tests, and adjustments, maximizing your Atom Pro’s potential for clear sound.

Navigating the Main Dashboard

The central hub for your Audien Atom Pro experience, the main dashboard provides a clear overview of your hearing aid status and key controls. Upon opening the app, you’ll immediately see indicators for battery life of both devices, ensuring you’re always prepared.

Below the battery indicators, you’ll find quick access buttons for adjusting volume, switching between listening programs (more on those later!), and initiating a new hearing test. A prominent visual representation of your current listening profile is displayed, allowing for easy identification.

At the bottom of the screen, a navigation bar provides access to other sections of the app: ‘Hearing Test’, ‘Profiles’, ‘Settings’, and ‘Support’; The dashboard is designed for simplicity and efficiency, putting essential controls at your fingertips for a seamless user experience. Regularly checking the dashboard ensures optimal performance.

Hearing Test Functionality

Accurate personalization begins with the Audien app’s integrated hearing test. Accessible via the main dashboard, this test is designed to quickly and effectively assess your hearing across a range of frequencies. The process is guided, presenting tones at varying volumes – simply indicate when you can (or cannot) hear each tone.

The test takes approximately 5-10 minutes to complete per ear. Ensure you’re in a quiet environment for optimal results, minimizing background noise. The app automatically generates a detailed audiogram based on your responses, visually representing your hearing profile.

This audiogram is then used to create or refine your personalized listening profiles. It’s recommended to retake the test periodically, or if you notice changes in your hearing, to maintain the most accurate and effective settings for your Audien Atom Pro devices.

Personalization Profiles ⎼ Creating & Managing

Tailor your sound with Audien’s profile system! After completing the hearing test, the app automatically creates a default profile based on your audiogram. You can create multiple profiles to suit different listening environments – “Home,” “Restaurant,” “Outdoors,” etc.

To create a new profile, navigate to the “Profiles” section and select “Add Profile.” You can then adjust volume, equalization, and noise reduction settings (detailed in subsequent sections) to your preference for that specific environment.

Managing profiles is simple: rename, duplicate, or delete profiles as needed. Easily switch between profiles directly within the app, or assign specific profiles to activate automatically based on location (requires location permissions). Regular adjustments ensure optimal clarity and comfort in any situation.

Adjusting Your Hearing Settings

Fine-tune your experience! This section details how to customize volume, equalization, and noise reduction for personalized, optimal sound clarity with your Atom Pro.

Volume Control & Amplification

Adjusting the Volume: The Audien Atom Pro offers precise volume control directly on the devices, as well as through the convenient Audien app. Physical buttons, subtly integrated into the design, allow for quick adjustments without needing your smartphone. A single press increases the volume, while a long press decreases it. The app provides a visual slider for more granular control, displaying the current amplification level.

Understanding Amplification: Amplification isn’t simply ‘louder’ sound; it’s tailored to your specific hearing loss profile. The Atom Pro intelligently boosts frequencies you struggle to hear, while maintaining natural sound quality. Avoid maximum volume initially; gradually increase it until comfortable. Over-amplification can cause distortion or discomfort. Remember to adjust volume separately for each ear to achieve balanced hearing. Regular adjustments may be needed based on your environment.

Equalization & Frequency Customization

Fine-Tuning Your Sound: The Audien Atom Pro’s app allows for detailed equalization, letting you customize sound frequencies to match your unique hearing needs. Unlike simple bass/treble controls, this feature offers granular adjustment across multiple frequency bands. This is particularly useful if you experience difficulty with specific sounds, like high-pitched voices or low-frequency rumbles.

Using the Equalizer: Within the app, you’ll find a visual equalizer interface. Experiment with subtly boosting or reducing specific frequencies. Start with small adjustments – even a few decibels can make a difference. If a sound seems harsh or distorted, reduce the corresponding frequency. Save your preferred settings as custom profiles for different listening environments (e.g., “Restaurant,” “Home,” “Outdoors”). Remember to consult with an audiologist for personalized recommendations.

Noise Reduction Settings ‒ Explained

Reducing Background Interference: The Audien Atom Pro incorporates advanced noise reduction technology to enhance clarity in challenging listening environments. These settings minimize unwanted background sounds, allowing you to focus on speech and other desired audio. The app provides several noise reduction levels, ranging from “Low” to “High,” and an “Automatic” mode.

Understanding the Levels: “Low” offers minimal noise reduction, preserving more of the ambient sound – suitable for situations where situational awareness is important. “High” aggressively filters out background noise, ideal for very noisy environments. “Automatic” intelligently adjusts the noise reduction level based on your surroundings. Experiment to find the setting that best balances clarity and natural sound perception. Be aware that higher levels may slightly affect sound quality, so adjust cautiously.

Advanced Features & Functionality

Explore further! Discover the Audien Atom Pro’s powerful capabilities, including Bluetooth, customized programs, and feedback control for enhanced hearing performance.

Bluetooth Connectivity & Streaming

Seamless Wireless Experience: The Audien Atom Pro boasts advanced Bluetooth 5.0 technology, enabling effortless connectivity with your smartphone and other Bluetooth-enabled devices. This allows for direct audio streaming of calls, music, podcasts, and audiobooks directly to your hearing aids.

Pairing is Simple: Once paired, the Atom Pro automatically reconnects when your device is within range. Enjoy crystal-clear audio without the need for cumbersome accessories. The range is typically up to 33 feet (10 meters), providing freedom of movement.

Supported Profiles: The Atom Pro supports A2DP (Advanced Audio Distribution Profile) for high-quality stereo audio streaming and HFP (Hands-Free Profile) for convenient call handling. Ensure your device also supports these profiles for optimal performance. Check your device’s manual for compatibility details.

Multiple Listening Programs ⎼ Switching & Customization

Adapt to Any Environment: The Audien Atom Pro offers pre-programmed listening programs designed for various soundscapes. These include settings for “Normal,” “Music,” “Theater,” “Outdoor,” and “Restaurant,” each optimized for clarity in specific situations.

Effortless Switching: Easily switch between programs using the Audien app or, on some models, via a discreet button on the device itself. The app provides a user-friendly interface for quick selection.

Personalized Profiles: Beyond the presets, you can create and customize your own listening programs within the app. Adjust volume, equalization, and noise reduction settings to perfectly match your preferences and unique hearing needs in any environment. Save these as custom profiles for instant recall.

Feedback Control ‒ Minimizing Whistling

Understanding Feedback: Occasional whistling, known as feedback, can occur when sound from the speaker leaks back into the microphone. The Audien Atom Pro incorporates advanced feedback control technology to minimize this issue, providing a more comfortable listening experience.

Automatic Adjustment: The devices automatically analyze and suppress potential feedback in real-time; This dynamic adjustment ensures clear sound without disruptive whistling, even in challenging acoustic environments.

User Adjustments (If Needed): While generally automatic, the Audien app allows for minor adjustments to the feedback control settings. If you experience persistent whistling, slightly increasing the feedback suppression level within the app may resolve the issue. Caution: Excessive suppression can impact sound quality, so adjust incrementally.

Troubleshooting Common Issues

Experiencing difficulties? This section offers solutions to frequently encountered problems with your Audien Atom Pro, ensuring seamless operation and enjoyment.

Connectivity Problems ⎼ Solutions

Difficulty pairing your Audien Atom Pro with your smartphone? First, ensure Bluetooth is enabled on your device and the Atom Pro is in pairing mode (indicated by a flashing light). Verify the Atom Pro isn’t already connected to another device; disconnect it if necessary.

If pairing fails repeatedly, try “forgetting” the Atom Pro in your phone’s Bluetooth settings and re-initiating the pairing process. Confirm the Atom Pro is within close proximity to your smartphone during pairing – ideally within one meter.

Intermittent connection drops? Check for potential interference from other Bluetooth devices or wireless networks. Restarting both your smartphone and the Atom Pro can often resolve temporary glitches. Ensure the Audien app has the necessary permissions to access Bluetooth. If problems persist, consult the Audien support website for updated firmware or further assistance.

Sound Quality Issues ‒ Diagnosis & Fixes

Experiencing distorted or muffled sound? Begin by checking the volume level – excessive amplification can cause distortion. Within the Audien app, review your personalized hearing profile; an incorrect profile can significantly impact sound quality. Experiment with the equalization settings to fine-tune frequencies.

Is sound too quiet or too loud in certain environments? Utilize the multiple listening programs within the app to optimize settings for different situations (e.g., quiet, noise, outdoors). Ensure the ear domes are properly fitted and creating a secure seal in your ear canal.

Persistent issues? Try resetting the Atom Pro to factory settings via the app (note: this will erase your custom profiles). If the problem continues, contact Audien support for a more in-depth diagnosis and potential troubleshooting steps.

Battery Life Concerns ‒ Optimization Tips

Worried about your Atom Pro’s battery life? Several factors influence performance. High volume levels and frequent Bluetooth streaming consume more power. Reduce the volume when possible and limit streaming duration to conserve energy.

Noise reduction settings also impact battery life; higher levels of noise reduction require more processing power. Experiment with different settings to find a balance between clarity and longevity. Ensure the charging contacts on both the Atom Pro and the charging case are clean and free of debris.

Finally, avoid exposing the devices to extreme temperatures, as this can degrade battery performance. Regularly check for firmware updates via the Audien app, as updates often include battery optimization improvements.

Maintenance & Care

Proper care extends the life of your Audien Atom Pro. Regular cleaning, safe storage, and timely firmware updates are crucial for optimal performance.

Cleaning Your Atom Pro

Regular cleaning is essential for maintaining the performance and hygiene of your Audien Atom Pro hearing aids. Daily, wipe the devices with a soft, dry cloth to remove any dust, debris, or earwax. Avoid using water, cleaning solutions, or abrasive materials, as these can damage the sensitive electronic components.

For a more thorough cleaning, once a week, use a dedicated hearing aid cleaning brush or a soft-bristled toothbrush to gently clean the vents and crevices. Pay particular attention to the area where the sound outlet meets the ear mold or dome.

Never insert anything into the ear canal to clean the hearing aids while they are in your ears. Always remove them first. If you notice a buildup of earwax, consult with an audiologist for safe removal techniques. Proper cleaning ensures clear sound quality and prevents potential malfunctions.

Storage & Protection

Proper storage significantly extends the lifespan of your Audien Atom Pro hearing aids. When not in use, always store them in the provided charging case. This case protects them from dust, moisture, and physical damage. Avoid storing them in humid environments, such as bathrooms, or exposing them to extreme temperatures.

Never store your hearing aids without the desiccant packets included in the charging case. These packets absorb moisture, preventing corrosion of the internal components. Replace the desiccant packets every few months, or more frequently if you live in a humid climate.

Keep the hearing aids out of reach of children and pets. Avoid dropping them, as this can cause irreparable damage. When traveling, secure the charging case in a padded pouch or carry-on bag for added protection.

Firmware Updates ⎼ How To & Importance

Regular firmware updates are crucial for maintaining optimal performance of your Audien Atom Pro. These updates often include bug fixes, improved sound quality, and new features. To check for updates, open the Audien app and navigate to the “Settings” menu. The app will automatically scan for available updates.

Before updating, ensure your Atom Pros are fully charged and connected to your smartphone via Bluetooth. The update process may take several minutes; do not interrupt it. The app will display a progress bar. Following the on-screen instructions is vital.

Ignoring updates can lead to compatibility issues and prevent you from accessing the latest enhancements. Updates also improve the security and stability of your hearing aids. A stable firmware ensures a consistent and reliable user experience.

Safety Information & Warranty

Prioritize safety! Read all precautions before use, and retain this manual for warranty claims and important product information details.

Important Safety Precautions

Caution: To prevent damage or injury, please adhere to the following safety guidelines. Never attempt to disassemble or repair the Audien Atom Pro yourself; doing so will void the warranty and may cause harm. Keep the devices dry and avoid exposure to extreme temperatures or humidity.

Do not use the Atom Pro while operating heavy machinery or driving, as it may impair your awareness of surroundings. If you experience discomfort, irritation, or any adverse reaction, discontinue use immediately and consult with a healthcare professional.

These devices are not intended for children. Store the Atom Pro securely, out of reach of children and pets. Avoid dropping the devices, as this could damage the internal components. Clean regularly as instructed in the maintenance section. Always follow the recommended usage guidelines provided in this manual.

Audien Atom Pro Warranty Details

Warranty Coverage: Your Audien Atom Pro is covered by a one-year limited warranty from the date of purchase against defects in materials and workmanship. This warranty covers repair or replacement of the device at Audien’s discretion. Damage resulting from misuse, abuse, unauthorized repairs, accidents, or normal wear and tear is not covered.

To initiate a warranty claim, please contact Audien customer support with proof of purchase. Shipping costs for warranty service are the responsibility of the customer. This warranty is non-transferable and applies only to the original purchaser.

Audien does not warrant against issues arising from improper cleaning, storage, or failure to follow the instructions outlined in this manual. For complete warranty terms and conditions, please visit our website at [insert website address here].